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Below we have outlined many of our customer satisfaction policies. We believe active communication is the cornerstone of any good relationship. It is our desire at George’s Furniture & Mattress to ensure you experience the best possible home furnishings buying experience. In order to achieve this goal in all areas of our business. for the greatest majority of our customers, we hope you will understand our need to operate within certain policies.
Because we offer delivery service to such a broad area, we must deliver in route. We do our best to give accurate times for delivery. Please have the area in your home free and clear of obstructions and ready for delivery. If you cannot be there to take delivery, please arrange to have a responsible person present so that we may rely upon his or her signature as authorized to inspect and accept delivery. If delivery to the designated room involves limited maneuverability because of narrow halls. doorways or stairwells, etc. We cannot be responsible for any damage that could result in attempting placement. If set-up in the designated area is not feasible, delivery will be made to an accessible area. Delivery personnel will not be able to hang items on walls.
DELIVERY SERVICE INCLUDES
The customer is responsible for securing all items to their vehicle. Please report any manufacturer related issues to us right away. George’s Furniture & Mattress is not responsible for any transportation related damages.
Please keep in mind that furniture like any other major purchase such as a car, home, washer, or refrigerator is manufactured in component parts, If a component is defective we will repair or replace it. Most manufacturers do not allow exchanges or replacement of the entire product if a component is defective. For example an auto maker won’t replace your entire car if the hood is scratched. Our skilled service technicians are trained to replace or repair components to factory specs. We do require that any item needing service with component parts that can be easily transported, be returned by the customer to our service department. Examples are: Unattached cushions or pillows, removable drawers, lamps and accessories etc.
ESTIMATED ORDER ARRIVAL
We quote the best estimate from information that is provided to us by our vendors . All special orders are subject to manufacturers’ availability. No discounts will be given if merchandise is delayed by the manufacturer. If you are notified of a long delay and your merchandise is not in production, you may cancel your merchandise and receive a full refund on the undeliverable merchandise.
CLEARANCE OR “AS IS” MERCHANDISE:
If following delivery you are not completely satisfied with your selection (‘excluding bedding), you may re-reselect merchandise of equal or greater value or receive a 75% credit if you notify our store within 2 (two) days of delivery and subject to the following conditions: 1.) Merchandise must be in original condition as delivered. 2.) Special orders are excluded from this offer. 3.) If a re-selection is not made at the time the merchandise is returned, we will issue a store credit toward a future purchase. 4.) Only one re-select ion is permitted. 5.) For any re-selection a re-delivery fee will be charged to dispatch our truck 6.) Merchandise in the home longer than 7 days cannot be returned.
Refund checks are issued within 7 days or after the check has cleared the bank. NO CASH RE FUNDS are given! Refunds on bank cards are credited to the card used as payment. There is a charge for any returned checks.
SLEEP PRODUCT WARRANTIES
Manufactures of sleep products carry their own warranties. We can assure you that we will make every effort to provide prompt and fair service on these products, Mattresses and box springs are warranted against structural defects such as wood frames. springs, and border wires breaking. Ticking or fabrics on all sleep products are warranted for one year. Please note: bedding with multiple layers of padding will display body impressions. This is normal and is not a defect. A service charge will apply for any service required after the one year free service policy expires. Our state law prohibits the resale of used bedding. Accepting delivery of bedding finalizes the sale and no pick-ups. returns or refunds will be made. Warranty replacements must be authorized by the manufacturer. The warranty is between the consumer and the manufacturer. Bedding that is soiled or damaged may not be returned George’s Furniture & Mattress.
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